Question 1

О компании

Accepted Answer

акционерное общество iGuide было создано в 2023 году, с международным названием Акционерное общество iGuide, зарегистрированный налоговый кодекс 0110496856 в Ханое, Вьетнам.

Question 2

Какова миссия компании?

Accepted Answer

iGuide является всеобъемлющей информационной платформой и предоставляет множество услуг для путешествий, проживания и инвестирования во Вьетнам. Благодаря усилиям в области технологических инноваций, стандартизации, уважения разнообразия и культурной сплоченности, iGuide способствует экономическому развитию и строительству прекрасного Вьетнама.

Question 3

Каково видение компании?

Accepted Answer

К 2029 году iGuide стремится стать технологической платформой, которая оценивается как имеющая лучший пользовательский опыт, помогая клиентам наслаждаться путешествиями во Вьетнаме.

Question 4

Каковы основные ценности компании?

Accepted Answer

Доступ к информации прозрачно Разнообразие обеспечивает гармонию Уважать конфиденциальность и различия Устойчивое развитие, связанное с сообществом Комплексная поддержка в сочетании с непрерывным обучением

Question 5

Что такое официальный сайт компании?

Accepted Answer

Официальный сайт компании расположен по адресу: www.iguide.ai

Question 6

Может Я посещаю физическое местоположение компании?

Accepted Answer

Если вам нужно встретиться лично, пожалуйста, свяжитесь с нами заранее info@iguide.ai организовать прием.

Question 7

Why is iGuide different from traditional OTAs?

Accepted Answer

Unlike OTAs that simply sell services, iGuide is a smart travel infrastructure that integrates AI to advise, suggest, connect, support transactions, issue e-passes, manage data, and build communities. Here, both travelers and partners are empowered and experience comprehensive services from A to Z, going beyond just a simple booking point.

Question 8

Who is iGuide suitable for?

Accepted Answer

Vietnamese and international tourists – independent travel, leisure, business Tourism businesses, cultural organizations, local authorities Investors and technology partners are looking to expand sustainable cooperation.

Question 9

What is the current market size?

Accepted Answer

iGuide focuses on developing services in Vietnam and has connected and served users from over 30 countries – expanding its global reach and delivering exceptional value to international partners.

Question 10

iGuide.ai's multilingual ecosystem?

Accepted Answer

The platform currently supports 8 languages (English, Russian, German, Chinese, French, Slovak, Vietnamese...), with the goal of expanding to 28 languages, facilitating convenience for all partners and customers worldwide.

Question 11

Key performance indicators

Accepted Answer

27,000+ organic visits per month 11,000+ regular users Nearly 70% of users are international visitors – a testament to its global appeal.

Question 12

The founding and operating team?

Accepted Answer

iGuide brings together a team of experienced leaders with deep knowledge of technology, tourism, and digital platform operations: Mr. Le Duc Anh – Founder & CEO Strategic direction, product vision, long-term development model; leading partner business development and optimizing user experience. Ms. Vu Van – Co-founder & COO Responsible for legal and administrative matters, and ensuring operational compliance and stability. Mr. Tien Viet – CTO Lead technology architecture, AI system development, and platform infrastructure. With a team of professional, flexible, and dedicated engineers, operators, and designers, iGuide is committed to building sustainable products that are user- and partner-centric.

Question 13

Why choose the Local-First strategy?

Accepted Answer

iGuide pursues a strategy Local-First With the perspective that technology should not replace local values, but rather become a leverage to ensure those values are seen, understood correctly, and developed sustainably, iGuide uses AI and data to directly connect travelers with the most relevant local businesses, services, and experiences, tailored to their specific context, needs, and itinerary. Through its technology platform, local businesses – even small ones – can still reach tourists fairly, transparently, and effectively, without being at a disadvantage compared to mass tourism models. iGuide's AI helps standardize information, personalize suggestions, and optimize visibility and conversions for local partners. Simultaneously, iGuide places culture, cuisine, and regional identity at the heart of the digital experience, helping travelers not only "travel" but also "understand" and "connect" with the localities they visit. The Local-First strategy combines technology to create a sustainable ecosystem: Technology serving people – healthy growth of local businesses – stable income for communities – long-term and responsible development of Vietnamese tourism. .

Question 14

Does iGuide have any subsidiaries?

Accepted Answer

No. iGuide builds a lean model, optimizes resources, and focuses on data and technology to improve operational efficiency.

Question 15

Contact and collaboration channel with iGuide.ai

Accepted Answer

government: www.iguide.ai Customer support: support@iguide.ai Business cooperation: partner@iguide.ai Communications & PR: info@iguide.ai Recruitment: hr@iguide.ai Join iGuide.ai – Together we build a smart, sustainable tourism ecosystem and lead the digital transformation trend in the Vietnamese and international tourism industry. "If you want to go fast, go alone; if you want to go far, go with iGuide!"

Question 16

What service packages does iGuide.ai offer?

Accepted Answer

We offer seven comprehensive travel service categories: Accommodation, Food & Beverage (F&B), Activities, Entertainment, Shopping, Tours, and Transportation. iGuide partners with diverse customers to create a smart and sustainable tourism ecosystem.

Question 17

What is iGuide AI Travel Agent?

Accepted Answer

This is a next-generation virtual travel assistant capable of conversing, understanding needs, analyzing preferences, location, time constraints, etc., to provide the most suitable itinerary and service recommendations for each customer and partner. It also collects quotes and books services on behalf of customers.

Question 18

How does iGuide's Travel Marketplace differ from traditional OTAs?

Accepted Answer

iGuide builds a D2C (Business-to-Customer) marketplace model: customers submit requests – businesses directly provide quotes – confirmation – receive iGuide pass. No intermediaries, no order holding, transparent pricing, maximizing benefits for business partners and customers.

Question 19

What makes iGuide's Smart Destination Map so special?

Accepted Answer

This interactive, in-depth travel map displays services based on location, demand, customer segment, price, and availability, and continuously suggests itineraries. It's an ideal tool for users to explore according to their preferences and connect directly with suitable service providers.

Question 20

How does iGuide Community work?

Accepted Answer

A networking space where users and businesses can post introductions, real-life reviews, interact directly, and build a vibrant, reputable, and sustainable tourism community.

Question 21

Can users book services directly through the platform?

Accepted Answer

It's absolutely possible: Submit a request – receive a business quote – confirm service booking – secure payment – receive a convenient iGuide pass.

Question 22

What is iGuide Pass?

Accepted Answer

As an electronic service confirmation card, it supports quick check-in, minimizes risks, enhances customer experience, and protects partner interests.

Question 23

Does iGuide have an automatic itinerary planning tool?

Accepted Answer

Yes! AI suggests optimal itineraries based on time, distance, and personalized preferences – a powerful assistant for travelers and service providers.

Question 24

Does the iGuide platform support people with disabilities and the elderly?

Accepted Answer

We are building a comprehensive system with standards that make it easy for providers to list service attributes that support accessibility for people with disabilities and the elderly. From there, we are building an ecosystem that helps people with disabilities and the elderly access more accessible and friendly services.

Question 25

Does the business have full control over the service?

Accepted Answer

That's right! Businesses, household businesses, and individuals participating in the platform have the autonomy to control content, pricing, schedules, policies, quotes, and promotions. We built this platform to empower our partners to maximize their business development.

Question 26

What is SEO AI – a tool for optimizing natural search engine rankings?

Accepted Answer

The automated data and content standardization system helps your service stand out and easily reach your target customers based on their actual search behavior.

Question 27

Does iGuide provide an API?

Accepted Answer

We are ready to provide APIs under partnership agreements, expanding connectivity and integration for partner businesses.

Question 28

Is iGuide Legal Assistant Services still active?

Accepted Answer

iGuide Legal Assistant Services is developed as part of iGuide AI Travel Agent's capabilities to provide legal support to travelers and expats – accompanying you on every journey.

Question 29

What is iGuide's service quality assurance policy?

Accepted Answer

iGuide is committed to maximizing its capabilities to deliver a transparent, secure, and reliable experience. All information is provided by partners, verified users, public feedback data, and a continuously optimized AI system based on real-world user reviews to ensure you always receive the best service.

Question 30

What are the outstanding advantages of iGuide's refund policy?

Accepted Answer

Your rights are protected with a flexible refund policy: full or partial, depending on the type of service and the Provider's (NCC) conditions. Simply submit a request within 24 hours of the service not being delivered as promised, and we will assist in resolving the issue quickly and transparently.

Question 31

What is the procedure for canceling services at iGuide?

Accepted Answer

Customers have the full right to request service cancellation. The provider will review the request based on their own policy, and the iGuide system ensures a transparent and clear step-by-step processing procedure.

Question 32

How does iGuide protect user data?

Accepted Answer

At iGuide, data security is a top priority. We encrypt information, store it securely, and comply with Vietnamese laws and international standards.

Question 33

Who has access to the data on iGuide?

Accepted Answer

Only you and the iGuide system are involved – serving to enhance your personalized experience. Absolutely no sharing with third parties without permission.

Question 34

What is iGuide's content and review policy?

Accepted Answer

iGuide only accepts genuine, verified reviews. Any misleading, inflammatory, or fabricated content is removed immediately, ensuring a transparent and fair environment for all members.

Question 35

How is dispute resolution handled on iGuide?

Accepted Answer

We are committed to transparent and collaborative processes between customers and service providers based on factual data, documentation, and transaction logs – building strong trust among all partners participating in the ecosystem.

Question 36

Does iGuide have the right to modify the service?

Accepted Answer

iGuide is constantly updated and upgraded to provide the best experience. However, all adjustments prioritize the interests of users and partners, ensuring fairness for both parties.

Question 37

What is the current status of iGuide's loyalty program?

Accepted Answer

Currently, iGuide does not have a loyalty program. However, we are always listening to customer feedback and will update it as soon as it launches – stay with iGuide to not miss out on attractive offers in the future!

Question 38

Who does iGuide collaborate with?

Accepted Answer

We are opening our doors to collaboration with hotels, restaurants, F&B services, passenger transport companies, tour operators, entertainment venues, shopping malls, specialty shops, and local businesses that wish to develop alongside the digital tourism ecosystem.

Question 39

How can I become a partner or supplier of iGuide?

Accepted Answer

Simply contact us at this address. https://iguide.ai/vi/join The iGuide team will provide detailed instructions on the registration process so you can quickly join us.

Question 40

What benefits do businesses receive from participating in iGuide?

Accepted Answer

Direct customer engagement (D2C) increases organic visibility on the platform, builds close relationships with customers, and provides transparent and efficient data for operations.

Question 41

How does iGuide support multiple languages?

Accepted Answer

All partner content is standardized and automatically translated into multiple languages, making your products and services easily accessible to international customers and expanding your market potential without limits.

Question 42

What criteria does iGuide's AI use to recommend services?

Accepted Answer

We use AI to analyze relevance, service quality, user behavior, factual assessments, and experience context to personalize recommendations and optimize conversion opportunities for our partners.

Question 43

Which industries are suitable for participating in iGuide?

Accepted Answer

All services related to your travel itinerary are welcome: from accommodation, food, entertainment to transportation, shopping and local experiences.

Question 44

Can businesses proactively manage pricing and inventory in real time?

Accepted Answer

iGuide operates on a personalized pricing model. The company proactively receives and provides quotes based on customer service requests, flexibly responding to market demands.

Question 45

What are the quality standards policies for partners?

Accepted Answer

We demand transparency in pricing, complete and accurate information, and a commitment to providing services as advertised, ensuring credibility and customer trust.

Question 46

How does iGuide handle negative feedback?

Accepted Answer

All feedback will be carefully considered and compared against actual data. iGuide is committed to transparent feedback and to supporting partners in improving service quality, with customer satisfaction at the center.

Question 47

Does iGuide charge a commission fee? What is the revenue mechanism?

Accepted Answer

iGuide applies a flexible, transparent, and tailored partnership model for each service group. We don't prioritize fixed commission fees but rather value-sharing models based on actual performance and the sustainable growth potential of our partners.

Question 48

How is iGuide different from traditional OTAs?

Accepted Answer

iGuide is not an OTA (Online Travel Agency) that sells bookings. We are a technology platform connecting the right customers – with the right needs – at the right time, helping partners reach customers directly (D2C), own data, and build long-term relationships instead of relying on paid ratings. Partners promote information about their services on the iGuide platform. Based on the information provided by partners, iGuide introduces services to customers through AI Travel Agents for advice and recommendations, as well as search tools, suggestions, and other channels managed by iGuide. When a customer requests a quote, the provider directly provides a quote and other necessary information for the customer to complete the transaction.

Question 49

Do partners need to commit to exclusive rights with iGuide?

Accepted Answer

No. iGuide does not require exclusivity. We believe that sustainable partnerships stem from real value and effectiveness, not from administrative obligations.

Question 50

Can small businesses and individual business owners participate?

Accepted Answer

Yes. iGuide is designed so that businesses of all sizes—from local households to large service chains—have the opportunity to reach the right customers, based on quality and relevance, not marketing budget.

Question 51

How does iGuide support new partners or those unfamiliar with the technology?

Accepted Answer

We offer a simple onboarding process, clear instructions, and direct support. iGuide's goal is to reduce the technological burden so that partners can focus on core service quality.

Question 52

Do partners have control over the content they display?

Accepted Answer

Yes. Partners proactively update information, images, service descriptions, and terms and conditions. iGuide supports standardization to ensure consistent, transparent, and easily understandable content for customers.

Question 53

Does iGuide share data and insights with partners?

Accepted Answer

Yes. We regularly provide aggregated reports and insights related to user behavior, needs, and trends, helping partners better understand their customers and optimize their business operations — all while respecting privacy.

Question 54

Do ratings and reviews on iGuide affect the recommendation function?

Accepted Answer

Yes. Suggestions are based on service relevance, request context, customer personal preferences, and service quality. iGuide AI Recommendation's task is to improve contextually relevant visibility, where evaluation plays a crucial role in determining authentic experiences and data validation.

Question 55

How does iGuide handle disputes between clients and partners?

Accepted Answer

iGuide acts as an intermediary, providing support based on transaction data, published information, and two-way feedback. The goal is to resolve issues transparently, fairly, and maintain long-term credibility for both parties.

Question 56

Does iGuide support sustainability and community initiatives?

Accepted Answer

Yes. We prioritize showcasing and connecting environmentally friendly services, local businesses, inclusive business models, and activities that contribute to culture and the community, as part of our long-term development strategy.

Question 57

When will businesses start seeing results after joining iGuide?

Accepted Answer

Effectiveness depends on the type of service, the level of information availability, and market demand. iGuide doesn't promise instant growth, but focuses on generating relevant traffic, good conversion rates, and sustainable value over time.

Question 58

Does iGuide plan to expand into international markets?

Accepted Answer

Yes. iGuide was built with a global mindset from the beginning, starting in Vietnam and gradually expanding, ensuring that domestic partners have the opportunity to access international partners and customers in a systematic and long-term manner.

Question 59

What stage of development is iGuide currently in?

Accepted Answer

iGuide is entering a period of strong growth, possessing considerable appeal in the Vietnamese inbound tourism market with many clear signs of growth.

Question 60

What types of investments does iGuide welcome?

Accepted Answer

We prioritize strategic and financial partners for our expansion phase from 2026 to 2028, working together to build a smart and sustainable tourism ecosystem.

Question 61

What are iGuide's core competitive strengths?

Accepted Answer

iGuide stands out with its full-stack AI platform, in-depth travel data system, flexible D2C model, intelligent maps, and authentic review community – all of which create a distinct competitive advantage in the market.

Question 62

Why is iGuide the ideal choice for the Vietnamese tourism market?

Accepted Answer

Vietnam currently lacks a unified digital tourism infrastructure. iGuide was created to fill that gap, connecting businesses, tourists, and partners on a single, transparent, and efficient platform.

Question 63

Does iGuide have plans to expand internationally?

Accepted Answer

iGuide prioritizes serving the inbound market first, then gradually expands to outbound, aiming to serve countries in the region and internationally.

Question 64

What are iGuide's outstanding performance metrics?

Accepted Answer

We are proud to have over 27,000 organic visits per month, more than 11,000 regular users, of which nearly 70% are international visitors – a testament to our strong appeal and growth potential.

О НАС

Политика конфиденциальности

ЦЕНА И ПЛАТЕЖ

УСЛОВИЯ И УСЛОВИЯ

ИНФОРМАЦИЯ О ПАРТНЕРАХ

Связаться с нами

Живой чат

Электронная почта

Акционерное общество «АйГид»

Часто задаваемый вопрос

О компании iGuide Joint Stock Company