Learn about regulations on Vietnamese tourists

1. Who are tourists?

According to Clause 2, Article 3 of the 2017 Law on Tourism, a tourist is a person who travels or combines travel, except for cases of going to school or working to receive income at the destination.

In particular, tourism activities are activities of tourists, organizations and individuals doing tourism business and agencies, organizations, individuals and communities related to tourism.

(Clause 3, Article 3, Law on Tourism 2017)

2. Classification of tourists according to the 2017 Law on Tourism

Specifically, in Article 10 of the 2017 Law on Tourism, tourists have the following types:

- Tourists include domestic tourists, international tourists to Vietnam and tourists going abroad.

- Domestic tourists are Vietnamese citizens or foreigners residing in Vietnam traveling within Vietnamese territory.

- International tourists to Vietnam are foreigners and Vietnamese people residing abroad who come to Vietnam for tourism.

- Outbound tourists are Vietnamese citizens and foreigners residing in Vietnam traveling abroad.

3. Rights and obligations of tourists

3.1. Rights of tourists

Tourists have the following rights:

- Use travel services provided by organizations or individuals doing tourism business or travel on your own.

- Request organizations and individuals doing tourism business to provide information about tourism programs, services, and destinations according to signed contracts.

- Favorable conditions for exit, entry, transit, customs, residence, and travel within the territory of Vietnam are provided in accordance with the provisions of law and international treaties of the Socialist Republic of Vietnam. Vietnameseism is a member.

- Legal rights and interests are guaranteed according to contracts signed with organizations and individuals doing business and providing tourism services.

- Be treated equally; ensure safety of life, health, and property when using tourism services; respect for honor and dignity; rescue and rescue in case of emergency.

- Complain, denounce, and sue for violations of tourism laws.

- Make recommendations to organizations and individuals managing tourist areas, tourist attractions, tourism service providers and competent state agencies on issues related to tourism activities.

- Be compensated for damages according to the provisions of law.

(Article 11 of Tourism Law 2017)

3.2. Obligations of tourists

Tourists have the following obligations:

- Comply with Vietnamese laws and the laws of the country and territory where you travel; behave civilly, respect local customs, practices, and cultural identities, protect and preserve tourism resources and the tourism environment; does not harm the national image and national cultural traditions of Vietnam.

- Implement regulations of tourist areas, tourist attractions, and tourism service providers.

- Payment of service fees according to the contract, fees, charges and other revenues as prescribed by law.

- Compensate for damages according to provisions of civil law.

(Article 12 of Tourism Law 2017)

4. Ensure safety for tourists

According to Article 13 of the 2017 Law on Tourism, in order to ensure the safety of tourists, relevant agencies, organizations and individuals carry out the following tasks:

- Competent state agencies, within the scope of their duties and powers, take measures to ensure security, order and social safety in tourist areas and tourist spots.

- Organizations and individuals managing tourist areas and tourist attractions take measures to prevent and avoid risks and organize protection, rescue and relief departments for tourists.

- Organizations and individuals doing tourism business are responsible for warning about risks causing danger to tourists; Timely notification and instructions to tourists in case of emergency; Apply necessary measures and coordinate with relevant agencies, organizations and individuals in rescuing tourists.