Need for specific regulations to protect consumers | iGuide

Does the law need specific management sanctions for each form to protect consumer rights?

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The law exists is there a need for specific management sanctions for each form to protect consumer rights?

This article discusses the necessity of implementing specific regulatory measures in law to protect consumer rights. We will examine common violations and how specific regulations can effectively prevent and address these issues, ensuring safety and rights for consumers.

Reply:

The development of electronic commerce (e-commerce) has brought many new forms of buying and selling besides the traditional online model. Livestreaming and cross-border sales are two typical examples, attracting great attention from consumers. However, these forms also pose new challenges in protecting consumer rights. Each form has its own unique characteristics. With livestream sales, this form is highly interactive, creating quick shopping impulses, while cross-border sales depend on the smoothness and speed of the logistics system, as well as links with other suppliers. tax, customs, shipping.

Current regulations still have many legal loopholes and do not strictly control these two types. The Electronic Transactions Law and current guiding documents do not cover all business models. Current law does not have specific regulations on sales activities via livestream, leading to difficulties in determining the responsibilities of related parties such as sellers, livestream platforms, and celebrities advertising products.

For cross-border sales, regulations on taxes, customs, and consumer protection in cross-border transactions are still general and have not kept up with actual developments. Current law lacks an effective monitoring mechanism for new business models. The "virtual" nature of the network environment makes collecting evidence of violations in e-commerce difficult. State management agencies still lack technologically knowledgeable human resources to effectively monitor e-commerce activities, especially with complex new forms.

Sanctions also need to be stronger. Current fines for violations in e-commerce are not enough of a deterrent, causing violations to still occur commonly. Due to the cross-border nature of some transactions, enforcement of sanctions against overseas entities also faces many difficulties. Therefore, there needs to be a close coordination mechanism between management agencies in handling violations and protecting consumer rights.