Liability for providing services not as committed | iGuide

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Responsibility for providing services that do not comply with the registered, announced, announced, listed, advertised, introduced, contracted, or committed content?

This article provides detailed information on the responsibilities of organizations and individuals when providing services that are not in accordance with the registered, announced, announced, listed, advertised, introduced, contracted, or committed content. Understanding these responsibilities helps businesses and consumers understand their rights and obligations, thereby ensuring transparency and fairness in transactions. The article also explains the legal measures that can be applied when violations occur, thereby protecting the rights of consumers.

Reply:

Article 36 of the Law on Consumer Rights Protection 2023 stipulates the responsibility for providing services that do not comply with the registered, announced, announced, listed, advertised, introduced, contracted, or committed content as follows:

1. In case of providing services that do not comply with the registered, announced, announced, listed, advertised, introduced, contracted or committed content at the time the service is provided, the business organization or individual shall be responsible for negotiating with the consumer to implement one or more of the following remedial measures:

a) Re-provision of services;

b) Continue to provide services but do not collect money or reduce the price for the services already provided;

c) Terminate the provision of services and refund the consumer;

d) Other measures as agreed by the parties.

2. Business organizations and individuals shall bear the costs of implementing remedial measures for services provided that do not comply with the registered, announced, announced, listed, advertised, introduced, contracted, or committed content.

3. Consumers have the right to request compensation for damages in case the service provided is not in accordance with the registered, announced, announced, listed, advertised, introduced, contracted, or committed content, causing damage to consumers.

4. Business organizations and individuals are exempted from liability for compensation for damages when they can prove that the provision of services is not in accordance with the registered, announced, announced, listed, advertised, introduced, contracted, or committed content that could not be detected with the world's scientific and technological level at the time the business organization or individual provided the service to consumers or falls under other cases of exemption from liability for compensation for damages as prescribed by law.

5. Compensation for damages shall be made in accordance with the provisions of civil law and other relevant provisions of law.