How does the law stipulate the rights and responsibilities of the parties during the negotiation process?

Reply:

According to Article 59 of the 2023 Law on Consumer Protection, the rights and responsibilities of the parties in the negotiation process are prescribed as follows:

1. During the negotiation process, consumers and business organizations and individuals have the following rights:

a) Agree or refuse to participate in negotiations according to the provisions of this Law;

b) Choose the time and form of negotiation;

c) Request to suspend or terminate negotiations;

d) Request to keep the negotiation confidential;

d) Be free to express your will about the content of negotiation;

e) Other rights according to the provisions of this Law and other relevant laws.

2. During the negotiation process, consumers and business organizations and individuals have the following responsibilities:

a) Conduct negotiations in accordance with the law and in accordance with social ethics, civic rights and responsibilities, and business culture;

b) Present truthfully the details of the dispute, provide information and documents related to the dispute;

c) Implement successful negotiation results on the principles of honesty and good faith;

d) Other responsibilities according to the provisions of this Law and other relevant laws.