How does the Law on Consumer Rights Protection 2023 regulate the provision of information about products, goods, services, form contracts, and general transaction conditions to consumers?

Reply:

According to the provisions of Article 21, Law on Protection of Consumer Rights 2023, providing information about products, goods, services, form contracts, and general transaction conditions to consumers is carried out. as follows:

Business organizations and individuals have the following responsibilities:

1. Provide accurate and complete information about the following contents:

a) Products, goods and services, including: measurement, quantity, volume, quality, uses, price, origin of goods, shelf life, fees, costs, methods, time Delivery deadline, shipping method, payment;

b) Business organizations and individuals;

c) Consumer comments and assessments about products, goods, services, business organizations and individuals (if any);

2. Carry out labeling of goods to ensure honesty, clarity, accuracy, and reflect the true nature of the goods according to the provisions of law;

3. List prices according to the law on prices;

4. Provide information about the ability to supply replacement parts and accessories for products and goods;

5. Provide instructions for use; Warranty policy as prescribed in Article 30 of this Law in case products, goods and services have warranty;

6. Transparent information about ingredients, functions, and different benefits for products and goods produced and services provided specifically for each gender;

7. Accurately and fully inform consumers about sample contracts and general transaction conditions before making transactions.