According to the regulations of Law on Medical Examination and Treatment 2023 The rights and obligations of patients are summarized as follows:
1. Rights of patients
1.1. Receive timely, dedicated and thoughtful medical examination, treatment and care
- Be fully examined/assessed for health status and medical needs.
- Get timely medical examination and treatment; Continuous monitoring and care.
- Receive medical examination and treatment using safe and effective methods; appropriate to the patient's medical condition and needs.
- Participate in the medical examination and treatment process; Choose or refuse medical examination and treatment (including the final stages), refuse to participate in or withdraw from research, investigations and clinical experiments at any time.
- Receive feedback and suggestions on medical services and other services of the Hospital.
- Respected and supported with pain assessment and management.
- To choose a representative to exercise and protect your rights and obligations in medical examination and treatment.
- Have the right to choose who participates in the patient's care and treatment and the level of information shared with participants.
- Prioritized according to policies and regulations.
- Receive support in accessing and using medical services outside the hospital depending on the condition and needs of the patient and family.
1.2. Respect for personal values and beliefs
- To be respected and treated with courtesy, regardless of age, gender, race, nationality, religion, social status, physical and mental abilities.
- Respect for privacy, emotional, social, cultural, religious needs,...
- Personal information and medical information are kept confidential. Disclosure and sharing are only allowed with the patient's consent or in some cases as prescribed by law.
1.3. Safely protected
- Welcome and receive visitors during hospital stay according to Vinmec hospital regulations.
- Be protected from risks and receive support in preserving assets while using hospital services.
- In case the patient has lost/limited civil act capacity or is a minor (under 18 years old), the patient's legal representative decides on medical examination and treatment.
- In an emergency, if the patient is unable to choose medical examination and treatment services and is not accompanied by a legal representative, the Medical Director or a person authorized by the Medical Director shall decide to perform the examination. disease, cure.
1.4. Be informed
- Get examined, treated and consulted by a doctor, fully explained about the disease condition, treatment directions, alternative solutions, likelihood of success, recovery, consequences if not treated and possible risks. out, ... in diagnostic and treatment methods. Explained and consulted at the time of diagnosis, before any treatment intervention, when there are unusual developments or at the request of the patient and family.
- Have the right to access your treatment information within the scope of the law without having to pay any related costs, except for copying documents in the medical record.
- Be fully informed and explained about the estimated costs of medical care before medical services are performed.
- Information provided to patients and family members must be in a language they can understand to make a decision (agree or disagree) before performing any medical care service.
- Get information from doctors and medical staff responsible for treatment and care
- Be provided with information about the prescribed medication, its common effects and unwanted effects.
- Receive health advice and education based on an assessment of health education needs so that patients and their families understand and participate in the medical examination and treatment process, and know how to self-care and prevent diseases when medical examination and treatment at the hospital. institute.
- Be informed and instructed on how to give feedback and suggestions to the hospital and the complaint resolution process, and this will not affect the patient's medical examination and treatment rights.
2. Obligations of patients and family members
- Provide accurate personal information, medical status, legal representative, etc. at the request of the Hospital. When information arises or changes, you are obliged to notify the supporting medical staff. Responsible and responsible for the declared information.
- Respect and comply with the Hospital's regulations, especially safety regulations.
- Coordinate and cooperate with medical staff during the process of medical examination and treatment.
- Pay all hospital fees in accordance with Hospital regulations.
- Respect medical staff and the rights of other patients.
- Protect your own assets, personal belongings and Hospital assets when assigned.
- Take responsibility for your actions if you refuse treatment or do not comply with the instructions of medical staff.
