How are requirements, reception of negotiations, order and procedures for negotiation specified in the Law on Protection of Vietnamese Consumer Rights?

Reply:

According to the provisions of Article 56 of the Law on Consumer Rights Protection 2023, requests and reception of negotiations are regulated as follows:

1. Consumers have the right to request business organizations and individuals to negotiate.

2. Business organizations and individuals must receive negotiation requests from consumers according to the provisions of Article 57 of this Law.

3. In case a business organization or individual does not respond to a consumer's request for negotiation according to the provisions of Article 57 of this Law or refuses to negotiate without a legitimate reason, the consumer has the right to request Request state management agencies to protect consumer rights and social organizations participating in protecting consumer rights to support negotiations when their legitimate rights and interests are violated.

According to Article 57 of the Law on Protection of Consumer Rights 2023, negotiation order and procedures:

1. Consumers send negotiation requests and related information and documents (if any) to business organizations and individuals at their headquarters, branches, representative offices, business locations, and information pages. electronic information or through other communication methods that have been publicly announced or are being applied by business organizations and individuals. 

2. Business organizations and individuals are responsible for receiving and negotiating with consumers within 07 working days from the date of receiving the request.

3. In the case specified in Clause 3, Article 56 of this Law, consumers send requests for negotiation support and related information and documents directly or by post or online to the agency. state management of protecting consumer rights, social organizations participating in protecting consumer rights.

4. Within 07 working days from the date of receiving the consumer's request, the state management agency in charge of protecting consumer rights and social organizations participating in protecting consumer rights may Responsibility for transferring consumer requests to business organizations and individuals requested to negotiate.

5. Business organizations and individuals are responsible for negotiating with consumers within 07 working days from the date of receiving the request and notifying in writing the results of the negotiation to the housing management agency. countries on protecting consumer rights, social organizations participating in protecting consumer rights within 05 working days from the date of conclusion of negotiations.

6. In case of refusing a consumer's negotiation request, within 07 working days from the date of receiving the negotiation request, the business organization or individual must respond in writing and clearly state the reason. .