How does the Law on Protection of Vietnamese Consumer Rights 2023 regulate negotiation results?

Reply:

Article 60 of the Law on Consumer Protection of Rights 2023 stipulates:

1. The results of negotiations between business organizations and individuals with consumers shall be made in writing, unless otherwise agreed by the parties.

2. In case the negotiation results are made in writing, the document on the negotiation results includes the following contents:

a) Parties participating in negotiations;

b) Time and place of negotiation;

c) Content of negotiation;

d) Negotiation results;

d) Other contents as agreed by the parties in accordance with the provisions of law.

3. In case the negotiation results are made in writing, the document must have the signatures or fingerprints of the negotiating parties.