Implementation of standard contracts under consumer law | iGuide

How is the implementation of standard contracts and general transaction conditions regulated in the Law on Consumer Protection?

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Implementation of contract according to form; How to implement general transaction conditions stipulated in the Law on Consumer Protection?

This article provides detailed information on how the Consumer Protection Law regulates the implementation of standard contracts and general transaction conditions. You will find the legal requirements businesses must comply with to ensure transparency and protect consumer rights in all transactions, from drafting contracts to executing transaction terms.

Reply:

Article 26 and Article 27 of the Law on Consumer Rights Protection 2023 stipulates the implementation of form contracts and general transaction conditions as follows:

Execute the contract according to the form:

1. Business organizations and individuals must spend reasonable time for consumers to study the contract before entering into a form contract.

2. Business organizations and individuals must keep the contract according to the signed form until the contract expires. In case the contract kept by the consumer is lost or damaged, within 07 working days from the date of receiving the request from the consumer, the business organization or individual is responsible for providing a copy of the contract. .

3. Form contracts must be publicly disclosed by business organizations and individuals in the form of posting in a visible position at headquarters, business locations and posted on electronic information sites and application software. (if any) so that consumers know about the content of the contract before the consumer signs the contract or makes a deposit or payment before the contract is signed.

Implementation of general trading conditions:

1. Business organizations and individuals using general trading conditions have the responsibility to disclose and must spend reasonable time for consumers to study the general trading conditions before trading.

2. General trading conditions must clearly state the time of application and must be publicly disclosed by business organizations and individuals in the form of posting in a visible position at headquarters, business locations and posted on the website. Electronic information page and application software (if any) to let consumers know about the content of general trading conditions.

3. General trading conditions are only valid for consumers in cases where the general trading conditions have been made public so that consumers know about those conditions before the transaction.