Detailed regulations on recall of defective goods | iGuide

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How is the recall of defective products and goods regulated?

This article provides detailed information on the regulations for recalling defective products and goods. Understanding these regulations helps businesses and consumers grasp the product recall process effectively, ensuring the safety and interests of consumers. The article also explains the roles of stakeholders in implementing recalls and the necessary remedies to protect consumers from risks associated with defective products.

Reply:

According to the provisions of Article 33 of the Law on Consumer Protection 2023, the recall of defective products and goods is as follows:

1. Defective products and goods include:

a) Products and goods with group A defects are products and goods that can cause damage to the life and health of consumers;

b) Products and goods with group B defects are products and goods that are likely to cause damage to consumers' property;

c) Products and goods with defects that can cause damage to the life, health, or property of consumers shall be subject to the regulations for products and goods with group A defects.

2. In case of detecting products or goods with group A defects, business organizations and individuals, on their own or at the request of the state management agency for consumer rights protection or the state management agency of related industries and fields, shall have the following responsibilities:

a) Promptly take all necessary measures to stop supplying and recall defective products and goods from the market;

b) Publicly disclose information about defective products and goods and the recall of such products and goods by posting at the headquarters and business locations and on the website and application software (if any) of the business organization or individual until the recall is completed;

c) Publicly announce defective products and goods and the recall of such products and goods for at least 05 consecutive issues or 05 consecutive days on radio, television, printed newspapers, and electronic newspapers at the central and local levels where such products and goods are circulated.

3. In case of detecting products or goods with group B defects, business organizations and individuals, on their own or at the request of the state management agency for consumer rights protection or the state management agency of the relevant industry or field, are responsible for implementing the provisions at Point a and Point b, Clause 2 of this Article.

4. The contents of the announcement and disclosure specified in Clause 2 and Clause 3 of this Article include:

a) Description of products and goods to be recalled;

b) Reasons for recalling products and goods and warnings about the risk of damage caused by product and goods defects;

c) Time, location and method of product and goods recall;

d) Time and method of remedying product and goods defects;

d) Other relevant content (if any) to protect consumer rights.

5. The Government shall detail this Article.