Regulations on compensation for damage caused by defective products | iGuide

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How is compensation for damage caused by defective products and goods regulated?

This article provides detailed information on the regulations for compensation for damage caused by defective products and goods. Understanding these regulations will help you protect your rights when encountering substandard products. The article also explains the necessary steps to claim compensation and the role of related parties in resolving disputes, thereby supporting you in exercising your consumer rights effectively and legally.

Reply:

Article 34 of the Law on Consumer Protection 2023 stipulates compensation for damages caused by defective products and goods as follows:

1. Business organizations and individuals are responsible for compensating for damages in cases where defective products or goods provided by them cause damage to the life, health or property of consumers, even if the organization or individual does not know or is not at fault in causing the defect, except in cases specified in Article 35 of this Law.

2. Business organizations and individuals responsible for compensating for damages specified in Clause 1 of this Article include:

a) Organizations and individuals producing products and goods;

b) Organizations and individuals importing products and goods;

c) Organizations and individuals attach trade names to products and goods or use other trademarks and commercial indications that allow identification as organizations and individuals that manufacture or import products and goods;

d) Organizations and individuals performing commercial intermediary activities for products and goods;

d) Organizations and individuals directly providing products and goods to consumers;

e) Other organizations and individuals are responsible for products and goods according to other relevant legal provisions.

3. In case the business organizations and individuals specified in Points a, b, c, d and e, Clause 2 of this Article cannot be identified, the business organizations and individuals specified in Point d, Clause 2 of this Article shall be responsible for compensating consumers for damages, except where otherwise provided by law.

4. In case many business organizations and individuals specified in Clause 2 of this Article jointly cause damage, those business organizations and individuals must jointly compensate consumers for the damage.

5. Compensation for damages shall be made in accordance with the provisions of civil law and other relevant provisions of law.