Consumer rights and obligations under the Law on Consumer Protection

The Law on Consumer Protection 2023 takes effect from July 1, 2024 and replaces the Law on Consumer Protection 2010.

Consumers are people who buy and use goods and services for consumption and living purposes of individuals, families and organizations. The Law on Consumer Protection 2023 stipulates the rights and obligations of consumers as follows:

1. Consumer rights

According to the Law on Consumer Protection 2023, consumer rights include:

1. Be guaranteed safety of life, health, honor, dignity, reputation, property, protection of information, rights, and other legitimate interests when participating in transactions, using products, goods, and services provided by business organizations and individuals.

2. Be provided with invoices, vouchers, documents related to transactions; timely, accurate, and complete information about products, goods, services, transaction content, origin of products, goods, services, and about business organizations and individuals.

3. Select products, goods, services, business organizations and individuals according to their needs and actual conditions; decide to participate or not participate in transactions; agree on transaction contents with business organizations and individuals; be provided with products, goods and services in accordance with the agreed contents.

4. Provide comments to business organizations and individuals on prices, quality of products, goods, services, service style, transaction methods and content related to transactions between consumers and business organizations and individuals.

5. Require business organizations and individuals to compensate for damages when products and goods are defective, products, goods and services do not meet standards and technical regulations, do not ensure safety, measurement, quantity, volume, quality, uses, prices, other contents according to the provisions of law or are not in accordance with the registration, notification, announcement, listing, advertisement, introduction, contract, commitment of business organizations and individuals.

6. Participate in developing policies and laws on consumer rights protection.

7. Complain, denounce, file a lawsuit or request a social organization to file a lawsuit to protect their rights according to the provisions of the Law on Consumer Protection 2023 and other relevant legal provisions.

8. Get advice, support, and guidance on knowledge and skills in consuming products, goods, and services.

9. Be facilitated to choose a healthy and sustainable consumption environment.

10. Be protected when using public services according to the provisions of the Law on Consumer Protection 2023 and other relevant legal provisions.

11. Other rights as prescribed by law.

2. Consumer obligations

Specifically, the obligations of consumers are stipulated in the Law on Consumer Protection 2023 as follows:

1. Check products and goods before receiving according to the provisions of law; choose to consume products and goods with clear origin.

2. Consumption must not violate the law, be contrary to good customs and social ethics, infringe upon national, ethnic or public interests, and not cause harm to one's life, health or property or that of others.

3. Comply with the conditions and instructions for transporting, preserving and using products, goods and services; regulations on inspection, environmental protection and sustainable consumption as prescribed by law.

4. Provide timely and accurate information to relevant state agencies, organizations and individuals when discovering products, goods and services circulating on the market that are not safe, causing damage or threatening to cause damage to the life, health, honor, dignity, reputation and property of consumers; or acts of business organizations and individuals that infringe upon the rights and legitimate interests of consumers.

5. Be responsible for providing inaccurate or incomplete information related to transactions between consumers and business organizations and individuals according to the provisions of law.

6. Other obligations as prescribed by law.