How does the law regulate the rights and obligations of consumers?

1. Consumer rights

According to Article 4 of the Law on Consumer Protection of Consumer Rights 2023, regulations on consumer rights are as follows:

1. Be guaranteed the safety of life, health, honor, dignity, reputation, property, protection of information, rights and other legitimate interests when participating in transactions and using products and goods , services provided by business organizations and individuals.

2. Be provided with invoices, vouchers and documents related to transactions; Timely, accurate, complete information about products, goods, services, transaction content, origin, origin of products, goods, services and about business organizations and individuals.

3. Select products, goods, services, business organizations and individuals according to their actual needs and conditions; decide to participate or not participate in the transaction; Agreement on transaction contents with business organizations and individuals; be provided with products, goods and services in accordance with the agreed content.

4. Give comments to business organizations and individuals on prices, product quality, goods, services, service style, transaction methods and content related to transactions between consumers and organizations , individual business.

5. Request business organizations and individuals to compensate for damages when products and goods have defects, products, goods and services do not conform to standards and technical regulations, do not ensure safety, measurement, quantity, volume, quality, utility, price, other content as prescribed by law or inconsistent with registration, notification, announcement, listing, advertising, introduction, contract , commitment of business organizations and individuals.

6. Participate in developing policies and laws on protecting consumer rights.

7. Complain, denounce, sue or request social organizations to sue to protect their rights according to the provisions of this Law and other relevant laws.

8. Receive advice, support, and guidance on knowledge and skills in consuming products, goods, and services.

9. Be given the opportunity to choose a healthy and sustainable consumption environment.

10. Be protected when using public services according to the provisions of this Law and other relevant laws.

11. Other rights as prescribed by law.

2. Consumer obligations

According to Article 5 of the Law on Protection of Consumer Rights 2023, the obligations of consumers are as follows:

1. Check products and goods before receiving according to the provisions of law; Choose to consume products and goods of clear origin.

2. Consumption does not violate the law, does not go against good customs and social ethics, does not violate national or ethnic interests or public interests, and does not cause harm to life or health. , your property and that of others.

3. Comply with conditions and instructions for transportation, storage and use of products, goods and services; regulations on inspection, environmental protection, and sustainable consumption according to the provisions of law.

4. Provide timely and accurate information to relevant state agencies, organizations and individuals when detecting products, goods and services circulating on the market that do not ensure safety, cause damage or threaten threatens to cause damage to the life, health, honor, dignity, reputation, and property of consumers; Actions of business organizations and individuals that violate the legitimate rights and interests of consumers.

5. Take responsibility for providing inaccurate or incomplete information related to transactions between consumers and business organizations and individuals according to the provisions of law.

6. Other obligations as prescribed by law.