Consumer protection policy in Vietnam | iGuide

Policy of the Vietnamese State on protecting consumer rights according to the law

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Policy of the State of Vietnam on protecting consumer rights according to the law

Vietnam's state policies on consumer rights protection are designed to ensure safety and fairness in commercial transactions. Current legal regulations not only protect consumer rights but also create a healthy and transparent business environment. This article will help you understand these policies and how they protect consumer rights.

According to the provisions of Article 7 of the Law on Consumer Protection, the State's policy on protecting consumer rights is specifically as follows:

1. Create favorable conditions for consumers, other agencies, organizations and individuals to fully exercise their rights and obligations and promote initiative in protecting consumer rights; Encourage and honor consumers, other organizations and individuals to participate in protecting consumer rights.

2. Encourage and support business organizations and individuals to research, apply and develop science, technology and innovation in protecting consumer rights.

3. Create favorable conditions to mobilize resources to invest in facilities and develop human resources for agencies and organizations that protect consumer rights and related agencies and organizations; Encourage and promote socialization of consulting, support, propaganda, and dissemination of policies, laws, knowledge, and skill guidance on protecting consumer rights.

4. Protecting consumer rights is associated with promoting responsible business practices, diversifying modern distribution channels, and building an independent and self-reliant economy.

5. Promote integration, expand international cooperation, share information and experience in protecting consumer rights.

6. Improve business ethics, form a safe, civilized, healthy and sustainable consumption culture; Strictly and promptly handle violations of consumer rights.

7. Promote sustainable production and consumption, including the following activities:

a) Encourage and promote investment, production, circulation, distribution, export and import of environmentally friendly products, goods, services and technologies towards a green economy and circular economy to enhance consumer benefits;

b) Support organizations and individuals to apply and develop advanced science and technology, codes, barcodes, and traceability to produce and provide safe and secure products, goods, and services. ensure quality, improve competitiveness of products, goods and services;

c) Actively and responsibly participate in activities to promote sustainable production and consumption in the region and the world.