Who is a consumer? Rights under the Consumer Law 2023 | iGuide

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What is a consumer? How are consumer rights regulated in the Law on Consumer Protection 2023?

This article explains the concept of consumers and details their rights under the Consumer Protection Law 2023. Understanding these rights will help you protect your rights during consumption and exercise your responsibilities effectively. The article also provides insight into the role of the law in protecting consumers, thereby supporting you in exercising your consumer rights legally and safely.

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According to Clause 1, Article 3 of the Law on Consumer Rights Protection 2023: “A consumer is a person who buys and uses products, goods and services for the purposes of consumption and daily life of individuals, families, agencies and organizations and not for commercial purposes.

According to Article 4 of the Law on Consumer Rights Protection 2023, Consumer Rights are stipulated as follows:

“1. To be guaranteed safety of life, health, honor, dignity, reputation, property, protection of information, rights, and other legitimate interests when participating in transactions, using products, goods, and services provided by business organizations and individuals.

2. Be provided with invoices, vouchers, documents related to transactions; timely, accurate, and complete information about products, goods, services, transaction content, origin of products, goods, services, and about business organizations and individuals.

3. Select products, goods, services, business organizations and individuals according to their needs and actual conditions; decide to participate or not participate in transactions; agree on transaction contents with business organizations and individuals; be provided with products, goods and services in accordance with the agreed contents.

4. Provide comments to business organizations and individuals on prices, quality of products, goods, services, service style, transaction methods and content related to transactions between consumers and business organizations and individuals.

5. Require business organizations and individuals to compensate for damages when products and goods are defective, products, goods and services do not meet standards and technical regulations, do not ensure safety, measurement, quantity, volume, quality, uses, prices, other contents according to the provisions of law or are not in accordance with the registration, notification, announcement, listing, advertisement, introduction, contract, commitment of business organizations and individuals.

6. Participate in developing policies and laws on consumer rights protection.

7. Complain, denounce, file a lawsuit or request a social organization to file a lawsuit to protect its rights according to the provisions of this Law and other relevant legal provisions.

8. Get advice, support, and guidance on knowledge and skills in consuming products, goods, and services.

9. Be facilitated to choose a healthy and sustainable consumption environment.

10. Be protected when using public services according to the provisions of this Law and other relevant legal provisions.

11. Other rights as prescribed by law.