How are consumer contracts, standard contracts, and general transaction conditions regulated in the Law on Consumer Protection?

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How are contracts entered into with consumers, form contracts, and general transaction conditions regulated in the Law on Consumer Protection?

This article provides detailed information on how the Consumer Protection Law regulates contracts with consumers, standard contracts, and general transaction conditions. You will find the legal requirements and regulations businesses must comply with to ensure transparency and protect consumer rights in all transactions, from drafting contracts to executing transaction terms.

Reply:

According to the provisions of Article 23 of the Law on Protection of Consumer Rights 2023, contracts entered into with consumers, form contracts, and general transaction conditions are stipulated as follows:

1. Forms of contracts concluded with consumers, sample contracts, and general transaction conditions are implemented in accordance with civil law and other relevant laws.

2. The language and form of contracts entered into with consumers, form contracts, and general transaction conditions in the case of written documents must be clearly expressed and easy to understand.

The language used in contracts concluded with consumers, form contracts, and general transaction conditions is Vietnamese. The parties may agree to use other Vietnamese ethnic languages or foreign languages. In case there is a difference between the Vietnamese version and other ethnic Vietnamese language versions or foreign language versions, the version more beneficial to consumers shall prevail.

3. The form contract must have the following basic contents:

a) Information of the parties in the contract includes: names, addresses, phone numbers, other contact methods (if any);

b) Information about products, goods and services sold and provided under the contract;

c) Measurement, quantity, volume, quality, utility, price of products, goods and services sold, provided, components constituting the final price of products, goods and services If the law requires that the prices of products, goods and services be publicly disclosed;

d) Payment method and term;

d) Time, place, method of selling and providing products, goods and services;

e) Rights and obligations of the parties to ensure compliance with the provisions of this Law and other relevant laws;

g) Responsibility to protect consumer information;

h) In case of termination of contract performance and responsibilities arising due to termination of contract performance;

i) Force majeure cases as prescribed by law;

k) Dispute resolution method;

l) Time of entering into the contract, duration of the contract.