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Regulations on classification of complaints in the medical field

This article explains the regulations on classifying complaints in the medical field. Classifying complaints helps health authorities determine the severity and nature of the complaint, thereby providing appropriate handling. The classification process includes reviewing the content, determining the type of complaint, and assigning handling according to authority. Understanding this regulation helps patients and health facilities handle complaints effectively and ensure the rights of relevant parties.

Article 6 of Decision 44/2005/QD-BYT ("Decision") stipulates the Classification of complaints in the medical field as follows:

1. Complaint classification must clarify the following contents:

a) Determine the settlement authority: complaints within the settlement authority, complaints not within the settlement authority, complaints belonging to lower-level units. The following complaints will not be accepted for settlement:

- The administrative decision or administrative act being complained about is not directly related to the legitimate rights and interests of the complainant;

- The complainant does not have full capacity for civil acts and does not have a legal representative, unless otherwise provided by law;

- Illegal representative;

- The complaint has a final decision on complaint resolution;

- The complaint has been accepted by the court for settlement or there is a judgment or decision of the Court.

b) Determine the number of times to submit a complaint: first complaint; subsequent complaint;

c) Determine the statute of limitations for settlement: the complaint is still within the statute of limitations for settlement; the complaint has expired;

d) Identify the field of complaint:

- Complaints about administrative decisions and administrative acts of State administrative agencies;

- Complaints about medical fields: medical examination and treatment (including medical examination and treatment using traditional medicine and pharmacy), pharmaceuticals and cosmetics that directly affect human health, medical equipment, preventive medicine, HIV/AIDS prevention, food hygiene and safety;

d) Identify the department or unit responsible for or participating in resolving the complaint according to the content of the complaint.